Do I need to make travel
reservations if I am using a Flexipass?
Yes. Travel reservations
are necessary, as your name and travel details are on the bus driver's
passenger list, so they know where to pick you up and where you are
Travel reservations can be made by a calling a national tollfree
number in New Zealand or
made online form any PC, laptop,
IPad or computer tablet.
Does my pass include
No, Flexipass™ gives you complete
freedom to choose where you want to stay. Check the
accommodation page for
accommodation types, rates and reservations.
Can I change my departure dates?
Yes. You can make changes to your
itinerary up to 2 hours prior to departure on all bus and coach sectors.
Can I get off anywhere?
Yes. As long as it’s on the InterCity, Great Sights,
awesomeNZ or Newmans travel
networks outlined in the Flexipass
Planner route map.
Travel on private contracted bus operators is not allowed.
How long is my Flexipass™ valid
It is valid for 12 months from
the date of activation giving you plenty of time to stop where
you want for longer. Activation occurs once travel has been
Do top-ups extend the life of my
No. Top-up hours are valid only
within the existing life of the pass i.e.12 months from the
What’s included in my pass?
Bus and coach transport on
InterCity, awesome NZ, Great Sights and Newmans national bus and coach
network including selected dedicated sightseeing tours
throughout the country like the Cape/Brett/Hole in the Rock
Cruise, Cape Reinga /Ninety Mile Beachday tour from Paihia,
Auckland and Rotorua half day sightseeing tours and the Interislander ferry
services between the North (Wellington) and South (Picton)
Meals, optional activities like the Milford Sound cruise,
attraction entry fees, etc are not included in your
pass price but are available on additional payment. Payment of
optional attraction entry fees, services, etc can be prebooked
and/or prepaid or paid for on day of travel.
What if I don't use all my
hours, can I get a refund?
Unfortunately refunds can not be
made for any unused
portion/s of your Flexipass™ once it's been activated (i.e. once
you have booked your first journey). You can however gift or
sell it onto somebody else.
Where can I find information on
Flexipass timetable information and travel
'Hours' for national bus/coach/ferry services
throughout New Zealand.
Flexipass is only valid for travel on InterCity
(IC), InterCity Link (IL), Newmans (NM), GreatSights New Zealand (GS) coach services and selected Fullers
Great Sights Bay of Islands (GB), awesomeNZ (AW) services.
I'm travelling with a
friend, can we use the same pass?
No, each traveller must have
their own pass. For example you cannot buy a single 30 hour
pass for two people; you must buy two 15 hour passes. It is
possible to buy two or more passes in one booking transaction.
If you do this you and your friend(s) must travel together on
the same dates and same services. However if you intend to
travel on different dates or services you must purchase the
passes in separate purchase transactions. If you purchase two or
more passes in the same purchase but later decide to travel
separately, please contact us directly to split your pass. A
NZ$50 administration fee applies for splitting passes.
Are there any discounts for
people over senior citizens or small groups?
No. Since Flexipass is heavily
discounted travel, there are no discounts for senior citizens or
Can I use my Flexipass on the TranzApline train?
No. If you want to travel on the TranzAlpine train, this will be
an additional fare of NZ$119.00 to NZ$219.00 per adult (15 years
and older) per TranzAlpine train travel sector.
How much luggage can I take with me if using a Flexipass?
- Checked Luggage - Each passenger is allowed to travel
with two pieces of luggage weighing a maximum of 25kg
each per item (20kg on some Auckland to Wellington services
and any GOLD services). Each piece of luggage should not exceed
total dimensions (length + width + height) of 158cm (62 inches).
Extra luggage may be carried subject to space available
at a cost of NZ$10.00 per item per sector, payable to the driver
or NZ$15.00 for any ferry service between the North and South
Islands. Any transport operator/s cannot guarantee carriage of
extra luggage on any specific travel date or service
- Carry on luggage -
Each passenger is limited to one carry-on item with
dimensions not exceeding 20cm high x 28cm deep with a maximum
length of 400mm. The maximum weight is 5kg.
Handbags, umbrellas, walking sticks and other aids are
You are responsible for your carry-on luggage and transport
operator/s do not accepts no responsibility whatsoever for loss
or damage to carry-on luggage. It is recommended that you have
sufficient insurance cover offer all carry on and checked
Do you have any other questions or need travel planning
have any questions concerning Flexipass or would like assistance
in planning your New Zealand travel or holiday, you can talk or
chat to one of our knowledgeable friendly travel consultant's,
by contacting our Travel Centre team by
phone, web chat or Skype call or chat.
Back to Flexipass